Frequently Asked Questions (FAQs)
Everything you need to know about Titronics® systems, scanners, and software
Frequently Asked Questions (FAQs)
Everything you need to know about Titronics® systems, scanners, and software
Getting Started
What operating systems does Titronics® software support?
Titronics® software is compatible with Windows 7, 8, 10, and 11.
Windows XP and Vista are no longer supported by Microsoft and cannot be used.
⚠️ ARM-based processors (including Snapdragon / Qualcomm) are not supported.
⚠️ ARM-based processors (including Snapdragon / Qualcomm) are not supported.
What are the minimum system requirements?
✅ Windows 7 or newer
✅ Intel or AMD processor
✅ 200 MB free disk space
✅ At least one available USB port
✅ Internet connection for software updates
✅ Intel or AMD processor
✅ 200 MB free disk space
✅ At least one available USB port
✅ Internet connection for software updates
Can I install Titronics® software on more than one computer?
Yes. Titronics® supports networked installations.
The main server must share the C3000 folder with full permissions, and client computers must point their data folder to the shared database location.
The main server must share the C3000 folder with full permissions, and client computers must point their data folder to the shared database location.
Installation & Setup
How do I install Titronics® software?
✅ Ensure your scanner is fully charged and unplugged
✅ Install the Titronics® software
✅Pair the scanner (Bluetooth models only)
✅Select the correct COM port in Setup
✅Copy calibration settings after connecting the scanner
✅Detailed installation guides are included with the software.
✅ Install the Titronics® software
✅Pair the scanner (Bluetooth models only)
✅Select the correct COM port in Setup
✅Copy calibration settings after connecting the scanner
✅Detailed installation guides are included with the software.
What if my computer doesn’t have Bluetooth?
You can use a Bluetooth USB dongle.
Once installed, follow the same setup steps as a system with built-in Bluetooth.
How do I install scanner drivers?
Scanner drivers are included on the supplied flash drive inside the DRIVERS folder.
Updated drivers are also available in the Resources section of the Titronics® website.
Scanning & Usage
I installed the software, but I can’t scan. What should I check?
Common causes:
✅ Registration number not entered
✅ Scanner not detected by Windows
✅ Incorrect COM port selection
✅ Scanner power or connection issues
Each scanner model (serial, USB, or Bluetooth) has specific setup requirements.
✅ Registration number not entered
✅ Scanner not detected by Windows
✅ Incorrect COM port selection
✅ Scanner power or connection issues
Each scanner model (serial, USB, or Bluetooth) has specific setup requirements.
What scanning modes are available?
✅ Full Spine Scan
✅ Cervical Scan (≤ 25 cm)
✅ Segment Scan (Lumbar & Cervical only)
✅ Infant Scan (single-barrel technique)
✅ Cervical Scan (≤ 25 cm)
✅ Segment Scan (Lumbar & Cervical only)
✅ Infant Scan (single-barrel technique)
How do I scan a patient correctly?
The FAQ includes a step-by-step scanning procedure covering:
✅ Proper patient posture
✅ Probe placement
✅ Trigger operation
✅ Saving and reviewing scans
✅ Proper patient posture
✅ Probe placement
✅ Trigger operation
✅ Saving and reviewing scans
Why do my bar graphs lean or appear green?
Enable “Center Bar Graph” in Setup → Scans Tab.
If the issue persists, your scanner may require recalibration.